Cengage Group Privacy Notice

Read our Privacy Notice Below:

PDF version of the Privacy Notice (Effective as of July 10, 2024)

Effective Date: July 10, 2024

What Does this Privacy Notice Cover?

Cengage Learning, Inc. and its subsidiaries (collectively, “Cengage,” “we” and “us”) are a global edtech company comprised of the following brands: Cengage, National Geographic Learning, ed2go, Infosec, Gale, Milady and Nelson.

This Privacy Notice describes how we collect, use and share personal information from educational professionals (such as teachers, instructors, school administrators, authors, editors and contributors), students at post-secondary schools, adult learners, Ready2Hire participants, website visitors, app users and others with whom we interact. This Privacy Notice also explains how to contact us regarding our privacy practices and the rights and choices you may have related to your personal information.

For information about how we protect the privacy of children and K-12 students, please read our Privacy Statement regarding K-12 Students' and Children’s Data. If you have applied for employment with Cengage, please read our Applicant Privacy Notice for information about our privacy practices with respect to personal information collected as part of the application, interview and recruitment processes. Please also see our additional privacy notices for individuals located outside the United States, available here.

We recommend that you read this entire Privacy Notice so that you are informed about our privacy practices. However, if you want to skip to a particular section in the Privacy Notice, please refer to the table of contents below.

1. Collection of Your Personal Information
2. Use of Your Personal Information
3. Sharing Your Personal Information
4. Cookies and Other Data Collection Technologies
5. Forums and Other Public Areas
6. Tell-A-Friend Functions
7. Retention of Data
8. International Transfers
9. Information Security
10. Privacy Policies of Third Parties
11. Your Choices and Rights
12. Additional U.S. State Privacy Rights
13. Exercising Your Privacy Rights
14. Changes to this Privacy Notice
15. How to Contact Us

1. Collection of Your Personal Information

We collect personal information to deliver the products and services you request, improve our products and services, market to you, host events and support our business functions.

Personal Information We Collect

We collect the categories and types of personal information described below. The categories and types of personal information collected vary depending on your relationship with us.

If you interact with our websites or apps or contact us, we collect the following categories of personal information:

Identifiers that allow us to identify you and communicate with you, such as contact information that you provide us, including your name, mailing address, telephone numbers, email address or other addresses.
Internet Network and Device Information that we collect about your session and your activity and actions when you use our websites and apps or open emails that we have sent you. In addition to any information that you submit during these sessions, we use cookies and other data collection tools to automatically collect information about your device and your use of our websites and apps, including information about whether and for how long you view videos on our websites and apps. The information we collect includes IP address; internet provider, operating system and browser used; domain names of the computers you use to visit our websites; viewed webpages; links that are clicked; the keystrokes typed; movement of the mouse or pointer; type of device (such as laptop or smart phone); device and advertising identifiers; log files; URIs (Uniform Resource Identifiers) of the resources requested; the time of the request; the method used to submit the request to the server; the size of the file obtained in reply; the numerical status code of the server reply (successful, error, etc.); emails we send that you open, forward or click through to our websites; and other parameters concerning your operating system and computer environment and/or device cookie settings and other device details, such as MAC address. Please see “Cookies and Other Data Collection Technologies” below for additional information.
Communication Information such as the content of emails, text messages, chats or other communications, call logs and chat logs. Additionally, if you participate in a community or forum on our websites or apps, information you share within that community or forum may include personal information.
Audio Visual Information that we collect when you contact us for support. When you contact us, your phone conversation with our support team may be monitored and recorded for training and quality assurance.

If you register for an account with us or purchase or use our products and services, we collect the categories and types of personal information described below, in addition to those categories of personal information described directly above. Note that in some cases we provide our products and services as a “processor” or “service provider” to your educational institution or employer, in which case we process personal information according to instructions from your educational institution or employer and our contract with them. In those instances, the information in this Privacy Notice is intended to provide transparency in relation to our privacy practices and you should refer to the privacy practices at your educational institution or employer.

Identifiers that allow us to identify you, such as the account number or id that we assign you, username and password.
Internet Network and Device Information about how you interact with Cengage, including your download history, activity and actions within our products and information about your use of our content (including time spent on material and results of in-product assessments).
Customer Records, which include personal information we collect to helps us do business and interact with you, such as customer account information. It also includes personal information we require to fill your accessibility requests, such as personal information about your accessibility needs and materials and products that you use for accessibility. We may also collect the following personal information, which may vary by product:
- If you are a student: This may include information about your school affiliation, expected degree and graduation date, your courses of study, grades, learning style, languages spoken, age range, responses to quizzes and course work, badges earned, files or content you upload and in some products, messages you send to instructors or the comments you post in a discussion forum.
- If you are an instructor: This may include information about your school affiliation, professional credentials, courses you teach, teaching style, grading and assessments, files or content you upload and in some products, messages you send to students or the comments you post in a discussion forum.
- If you are an adult learner: This may include your employer, job title, professional credentials and affiliations, language spoken, age range, courses of study, time spent in the course (including time and day of course access), overall score in course, completion date and in some products, messages you send to your instructors or the comments you post in a discussion forum.
Commercial Information about your purchase and transaction history with us. We also collect payment card information as needed to process your payment when you purchase products.
Geolocation Data, which includes information about your location if the product you are using uses an identity management service.
Audio Visual Information, such as photographs and video and audio recordings that are captured when you participate in a course.

For ed2Go or Infosec products, we also collect the categories and types of personal information described below:

Protected Class Information, such as military status.
Identifiers, such as date of birth. If you enroll in an Infosec bootcamp, we also collect income information.
Commercial Information about your purchase and transaction history in relation to the Ed2go course, including information about financing or government funding you receive or your library card number (if you are registering for the course through your public library).

For Clinical Experience (Externship) thru ed2Go, we also collect the categories and types of personal information described below:

Educational Information, such as your education history and course grades.
Professional Information, such as your work history, certifications/licenses and resume/cover letter.
Customer Records, which include personal information we collect to help us do business and interact with you such as background check results (pass/fail), drug screening results (pass/fail) (if required by externship providers) and information related to logistics about the opportunity (e.g., transportation to opportunity).
Sensitive Personal Information includes driver’s license/state identification card, passport and limited vaccination information (if required for the externship).

In connection with Ready2Hire, in addition to those categories of personal information described above under “Personal Information We Collect- If you interact with our websites or apps or contact us,” we collect the categories and types of personal information described below:

Protected Class Information, such as eligibility to work in the United States.
Education Information, such as your education history and course grades.
Professional Information, such as your work history, certifications/licenses and resume/cover letter.
Customer Records, which include personal information we collect to help us do business and interact with you such as background check results (pass/fail), drug screening results (pass/fail) (if required by Ready2Hire partners) and information that you provide us as part of the screening interview and application process (e.g., information related to logistics about the opportunity such as access to internet and transportation to opportunity).
Sensitive Personal Information includes information on whether you received a COVID-19 vaccine (if required by the Ready2Hire partner).

In connection with Gale Business Directories, we collect the categories and types of personal information described below:

Identifiers such as publicly available business contact information about corporate executives, academics and professionals.

Gale, a Cengage company, publishes business directories, which contain publicly available business contact information about corporate executives, academics and professionals obtained from third-party sources. These directories do not contain any information collected from users of our products, websites or apps. These directories are used by students, researchers and other professionals to identify relevant corporate contacts, experts and sources. We respect the rights of individuals to opt-out of having their business contact information included in these directories. If you would like to remove your information from our professional directories, please complete this form.

If you participate in research, surveys, feedback or advisory councils (together, "Research") related to Cengage or its products, we collect the categories and types of personal information described below:

Identifiers that allow us to identify you and communicate with you, such as your name, mailing address, telephone numbers, email address, other addresses and electronic signature.
Customer Records, which include personal information we collect to helps us do business and interact with you, such as your school affiliation, role at a school (e.g., student, instructor, teacher, administrator), area of study, geographic location, age, years of experience, your use of Cengage products and feedback you provide in relation to Research.
Audio Visual Information, such as photographs and video and audio recordings that are captured, recorded or provided when you participate in Research.
Financial Information that allows us to pay you if there is a payment in connection with your participation in Research, such as your tax identification number, date of birth and bank account information.
Communication Information such as the content of emails, text messages, chats or other communications, call logs and chat logs.
Sensitive Personal Information includes personal information that you provide us if you participate in a survey or provide us feedback related to accessibility, such as personal information about your condition, assistive technology you use and your level of proficiency.

If you participate in a Cengage event (virtual or in-person), we collect the categories and types of personal information described below:

Identifiers that allow us to identify you and communicate with you, such as your name, mailing address, telephone numbers, email address and other addresses.
Customer Records, which include personal information we collect that to help us do business and interact with you, such as your affiliation with an educational institution or corporation, position at an educational institution or corporation, information about your use of Cengage products or content and feedback you provide in relation to an event.
Commercial Information includes personal information we collect in relation to your registration and attendance at a Cengage event, including payment information, information about your travel and lodging, dietary restrictions, visa/passport information (if required in connection with your attendance) and accessibility information that you provide us.
Audio Visual Information, such as photographs and video and audio recordings that are captured, recorded or provided in connection with an event.
Communication Information such as the content of emails, text messages, chats or other communications, call logs and chat logs.

Sources of Personal Information

We collect and receive personal information in a variety of ways: (i) directly from you, (ii) automatically when you take certain actions, and (iii) from third parties.

Directly From You. Except as described in this “Sources of Personal Information” section, we generally collect the personal information described above under “Personal Information We Collect” directly from you. For example, you share personal information when you create an account with us, purchase or use our products, register with us, signup to receive materials electronically, request customer service, contact us, participate in an event with us, participate in a promotion or survey and use certain features on our websites and mobile services.

Automatically When You Take Certain Actions. When you access our websites and apps or use our products, we automatically collect the device and usage information set out under “Internet Network and Device Information” above.

From Third Parties. We also collect personal information from third parties. Here are some examples of categories of personal information collected from third parties:

Identifiers: Your educational institution or employer may provide us Identifiers about you if they purchase Cengage products for your use. We also receive Identifiers from learning management systems (LMS) and third-party products and services that integrate with or complement our products. Additionally, if you interact with us through a social media service or log in using social media credentials, depending on your social media settings, we may have access to Identifiers from that social network such as your name, email address, age, gender and location. We also may receive Identifiers about prospective customers from third-party lead providers.

Business Contact Information for Gale Directory Products: We obtain publicly available business contact information about corporate executives, academics and professionals for Gale Directory products from third-party sources, such as company websites, publications, public record providers and other commercial sources. These directories do not contain any information collected from users of our products, websites or apps.
Customer Records: We receive personal information from your educational institution, such as information about the classes you are teaching or taking, or from third-party data suppliers who enhance our files and help us better understand our customers. We also receive Customer Records, such as background check confirmations, from our service providers in connection with Externship thru ed2Go. If you register for an Ed2go course through one of our educational partners or through a library, we receive information about you from the educational partner or the library.
Commercial Information: We receive Commercial Information from service providers, such as fraud checks or flags raised about transactions, payment card refusals, suspected crimes, complaints and/or claims. If you register for an Ed2go course through one of our educational partners or through a library, we receive information about your payment, funding and transaction history.

2. Use of Your Personal Information

Depending on your relationship with us, we use your personal information for the following purposes:

To provide you with the products, content or services selected by you (or your education institution or employer) and for related activities, such as customer service, account management, support, accessibility accommodations, training, reporting and other services related to your or your educational institution’s or employer’s account.
To communicate with you (including through ads on social media platforms), to provide you with additional information that may be of interest to you and to manage your communications preferences.
To help ensure the security and integrity of our websites, apps, products, services, systems, networks and facilities (including physical security, cybersecurity, fraud detection and prevention and intellectual property protection), and to undertake activities to verify, maintain and improve the quality and safety of our websites, apps, products, services, systems, networks and facilities.
To provide advertising and marketing, including sending marketing communications and offers for products and services from Cengage and our partners as well as personalized offers and targeted advertising.
To administer surveys, sweepstakes and other promotional events.
To determine if you are eligible for certain products, services or offers, such as rebates or content guides, offered for certain courses.
To understand how you use our products, content and services (including associating you with the different devices you may use to access our content), for analytics, for research and development, to create new products and services and improve existing products and services, to understand the impact of industry developments and to improve your user experience.
To host and manage events.
To manage our everyday business needs, such as payment processing and financial account management, contract management, website administration (including to optimize our websites and apps and for information security purposes), business continuity and disaster recovery, security and fraud prevention, risk management, corporate governance, training, quality control, reporting and legal compliance.
For relationship purposes, such as use of photos and videos for social media purposes.
To conduct auditing and monitoring of transactions and engagement, including related to counting and ad impressions to unique visitors, verifying positions and quality of ad impressions, and auditing compliance.
Short-term transient use, such as non-personalized advertising shown as part of your current interaction with us.

3. Sharing Your Personal Information

We share your personal information, to the extent permitted by applicable law, as follows:

Within the Cengage group of companies.
If you are affiliated with an educational institution, with your school and if you are a student, with your instructors. For example, we provide our institutional clients with reports about how their instructors and students use our products, including information that compares instructors and students within a school. If you are a student, your instructors will have access to the information generated by your use of a product for a class and certain information that you enter into the product. We may also provide personal information to your school, as needed, to investigate possible academic fraud or cheating. Your school uses your personal information in accordance with its own privacy policies.
If you are affiliated with a corporation who has obtained our products, with your employer. If your employer has obtained our products for its employees’ use and we are processing personal information as a “processor” or “service provider,” we may provide your employer with reports about how its employees use the product. Your employer may also have access to the information generated by its employees’ use of the product and information that its employees have entered into the product. Your employer uses your personal information in accordance with its own privacy policies.
With our service providers and advisors to the extent necessary to perform services for us or on our behalf.
With learning management systems (LMS) and other education software providers that may integrate with or complement our products. These providers are given limited access to personal information in order to deliver the service.
Advertisers who perform advertising and marketing services on our behalf. We may also permit these third parties to collect information directly from you on our websites and apps.
With authorized partners that provide services to you through My Cengage, MindTap and similar platforms but only to the extent that you have authorized the sharing. For example, you may request that Cengage share information about the courses you’ve taken with partners to enable the partner to provide you with resume creation, skills assessments or other services. Additionally, we may share certain transactional information with our partners as needed to validate referrals and operate the platforms.
With companies where you are participating in, or seeking to participate in, a program in connection with Clinical Experience (Externship) through Ed2go or Ready2Hire.
With your consent or at your direction.
With other third parties, as permitted by law, to enforce our rights, including our Terms of Use or Terms of Service; to protect our property or to protect the rights, property or safety of others; and to detect, prevent and respond to fraud, illegal activity and intellectual property infringement.
With law enforcement agencies, government agencies, regulators and courts in the United States and other countries where we operate, such as in response to a subpoena or court order or to fulfill a legal obligation.
With third parties in connection with, or as part of the due diligence for, any proposed or actual merger, acquisition, sale or transfer of some or all our assets (including in the event of a reorganization, dissolution or liquidation).

For individuals who contact Ed2Go for more information: If you provide your consent to receive text messages from Ed2Go, we do not share your consent with third parties.

4. Cookies and Other Data Collection Technologies

When you visit our websites, use our apps or interact with emails we have sent you, we collect information by automated means, using technologies such as cookies, pixel tags, browser analysis tools, server logs and web beacons. In some cases, we may associate the information collected using cookies and other data collection technologies with other personal information we have collected about you. Please refer to our Cookies Notice for more information on our use of cookies and other data collection technologies and how you can manage such technologies.
Digital Analytics

We may work with third parties that collect data about your use of our websites and services over time for non-advertising purposes. For example, we use Google Analytics to improve the performance of our websites and for other analytics purposes. For more information about how Google Analytics collects and uses data when you use our websites, visit www.google.com/policies/privacy/partners, and to opt out of Google Analytics, visit tools.google.com/dlpage/gaoptout.

Additionally, many web browsers have settings allowing users to limit the use of cookies or delete cookies. Please be aware that limiting or deleting cookies may make certain functions of our websites unavailable.

Third-Party Advertising Companies

We have relationships with third-party advertising companies to place advertisements on our websites and other companies’ websites, except for our websites that process K-12 Student Data, and to perform tracking and reporting functions for Cengage websites and other websites. These third-party advertising companies may place cookies and other data collection technologies on your computer when you visit our websites or other websites so that they can display targeted advertisements to you.
For more information about third-party advertising, please visit the Network Advertising Initiative (NAI) at www.networkadvertising.org. You can opt-out of targeted advertising by certain third-party advertising companies by visiting www.networkadvertising.org/consumer/opt_out.asp or https://optout.networkadvertising.org/?c=1.
If you are a resident of a state with an applicable state privacy law, please also see “Additional U.S. State Privacy Rights” below for more information related to third-party advertising and opt-out rights.

Third-Party Websites

This Privacy Notice only addresses the use and sharing of personal information by Cengage and does not apply to your use of a third-party site. Other websites that may be accessible through our websites and apps have their own privacy policies and data collection, use and disclosure practices. . For e xample, our MindTap product uses the YouTube API Services. MindTap uses these services to allow instructors to add videos and the information collected and shared includes meta data that is used to describe the content of the videos delivered in the search results.

Our websites and apps may also enable you to interact with us and others via integrated social media tools or “plug-ins.” . Your interactions with third-party companies and your use of their features are governed by the privacy policies of the companies that provide those features. We encourage you to read the privacy notices of these companies.

In addition, if you use these platforms, we may collect personal information about you, as permitted by the platform’s privacy policies. For example, we may allow you to sign into Cengage websites and apps using social media, such as Facebook Connect. If you choose to do this, we may collect personal information about you and your connections to facilitate an interactive social experience.

5. Forums and Other Public Areas

Our websites, apps and products may provide forums and other public areas where individuals can communicate. Prior to posting in these areas, please read the Forum Rules and Terms of Service carefully. All the information you post will be viewable to anyone with access to the area, and any personal information you include in your posting may be read, collected and used by others.

6. Tell-A-Friend Functions

We may offer “tell-a-friend” functionality on our websites. If you choose to use this function, we will collect contact information for your friend. We will automatically send your friend a one-time email with the information you specified or inviting them to visit the site. We use this information for the sole purpose of sending this one-time email and do not retain the information.

7. Retention of Data

We will retain your personal information in accordance with our retention policies for as long as is reasonably necessary to accomplish the purpose for which the information was collected or for the period that may be required or permitted by law, such as for business, legal, accounting or reporting requirements. In determining the length of the retention period, we will consider the amount, nature and sensitivity of personal information; the potential risk of harm from unauthorized use or disclosure of personal information; the purposes for which we process personal information and whether we can achieve those purposes through other means; and applicable legal requirements.

8. International Transfers

Your personal information may be transferred to, stored at or processed in the United States and other countries which may not have equivalent privacy or data protection laws as the country where you are located. However, regardless of where your personal information is transferred, we will protect it in accordance with this Privacy Notice and applicable laws.

We use approved Standard Contractual Clauses to assure that personal information is adequately protected when it is transferred to countries without an adequate level of data protection, but we may also make transfers to recipients using other approved data transfer mechanisms. To learn more about our cross-border transfers of personal information, please Contact Us.

9. Information Security

We use physical, technical, organizational and administrative safeguards to help protect your personal information against unauthorized or unlawful processing and against damage, accidental loss or destruction.

10. Privacy Policies of Third Parties

This Privacy Notice only addresses the use and sharing of personal information by Cengage and does not apply to your use of a third-party site. Other websites that may be accessible through our websites and apps have their own privacy policies and data collection, use and disclosure practices. We encourage you to familiarize yourself with the privacy notices provided by all third parties prior to providing them with information or taking advantage of an offer or promotion. For example, our MindTap product uses the YouTube API Services. MindTap uses these services to allow instructors to add videos and the information collected and shared includes meta data that is used to describe the content of the videos delivered in the search results.

11. Your Choices and Rights

You have the following choices in relation to your personal information:

In most cases, you can choose what personal information to provide to us. Our data collection forms indicate when it is required that you provide personal information for a particular product or service. If you choose not to provide personal information that is required, we may not be able to provide the product or service you request or a particular feature of that product or service.
If you have an online account with Cengage, you can access and update certain of your personal information by logging into your account. You can also update your communications preferences within your account.
We respect the rights of individuals to opt-out of having their business contact information included in Gale Directory products. If you would like to remove your information from Gale Directory products, please complete this form.
You can always opt-out of receiving marketing communications from us by clicking on the opt- out link in the emails we send. You can also have your name removed from our email marketing lists by contacting our Customer Service department by email at: [email protected] or by phone at +1 800.354.9706 (M -F, 8:00 am -6:00 pm ET).

Please note that even if you opt-out of marketing emails, we may still need to contact you with important information about your account, about the products or services you purchased and for other transactional and informational purposes. For example, even if you opt-out of marketing emails, we will still send you activity or billing confirmations.

Depending on where you are located and the data protection laws that apply, you may have certain rights in relation to your personal information. Subject to certain conditions and applicable law, you may have the following rights:

To know if we maintain your personal information, and, if we do, to receive a copy (subject to the rights of others).
To correct inaccurate personal information, and under certain circumstances, to supplement incomplete personal information.
To object to our processing of your personal information, and, if we are processing your personal information based on your consent, to withdraw your consent at any time.
To delete your personal information.
To restrict the processing of your personal information.
To submit a complaint to your data protection supervisory authority.

Please see “Additional U.S. State Privacy Rights” below for a description of the rights available to certain U.S. state residents.
Please see “Exercise Your Rights” below for information on how to exercise your rights in relation to your personal information.

12. Additional U.S. State Privacy Rights

This section of the Privacy Notice applies to residents of U.S. states with applicable privacy laws.

Additional Information about Our Collection, Use and Disclosure of Personal Information

We collect (and in the 12-month period prior to the Last Updated date of this Privacy Notice have collected) the categories of personal information from the sources indicated as set out above under “Collection of Your Personal Information.”
We use (and in the 12-month period prior to the Last Updated date of this Privacy Notice have used) personal information for the commercial and business purposes described above under “Use of Your Personal Information.”
We sell (and in the 12-month period prior to the Last Updated date of this Privacy Notice have sold) the following categories of personal information: Identifiers (i.e., publicly available business contact information of corporate executives, academics and professionals) in connection with our Gale Directory products. See ”Collection of Your Personal Information” for more information.
We share (and in the 12-month period prior to the Last Updated date of this Privacy Notice have shared) the following categories of personal information with third-party advertisers and social media platforms for the purpose of cross-context behavioral advertising: Identifiers, Internet Network and Device Information and Customer Records.
We do not have actual knowledge about selling or sharing personal information of consumers under the age of 16.
We disclose (and in the 12-month period prior to the Last Updated date of this Privacy Notice have disclosed) the categories of personal information to the recipients indicated below for the purposes set out above under “Use of Your Personal Information.” In addition to the disclosures in the table below, if the circumstances described under “Sharing Your Personal Information” arise, we may disclose all categories of personal information to other third parties; law enforcement, government agencies, regulators and courts; and to third parties in connection with a corporate transaction.

Category of Recipients	Category of Personal Information
Service Providers and Advisors	Identifiers, Internet Network and Device Information, Communication Information, Audio Visual Information, Customer Records, Commercial Information, Geolocation Data, Financial Information, Protected Class Information, Educational Information, Professional Information, Sensitive Personal Information
Educational Institution or Employer	Identifiers, Internet Network and Device Information, Communications Information, Audio Visual Information, Customer Records
LMS and Education Software Providers	Identifiers, Internet Network and Device Information, Customer Records
Authorized Partners	Identifiers, Customer Records
Clinical Experience/Ready2Hire Partners	Identifiers, Customer Records, Educational Information, Professional Information, Protected Class Information, Sensitive Information
Advertisers	Identifiers, Internet Network and Device Information, Customer Records

We process Sensitive Personal Information only for the purposes permitted under California privacy law.

State Privacy Rights

Right to Know and Access: The right confirm whether we process personal information about you and to know what personal information we have collected, used, disclosed and sold about you, including the categories of personal information; the categories of sources from which the personal information is collected; the business or commercial purpose for collecting, selling or sharing personal information; the categories of third parties to whom we have disclosed personal information; and the specific pieces of personal information we have collected about you.
Right to Correct: The right to correct inaccuracies in your personal information, taking into account the nature of the personal information and the purposes of the processing.
Right to Portability: The right to obtain a copy of your personal information in a portable, and to the extent technically feasible, readily usable format that allows your data to be transmitted to another controller where the processing is carried out by automated means.
Right to Delete: The right to request that we delete personal information we have collected about you.
Right to Opt-Out: The right to opt-out of the (i) “sale” of your personal information, as defined by applicable law; (ii) processing and/or sharing of personal information for targeted advertising; and (iii) profiling in furtherance of decisions that produce legal or similarly significant effects.
Right to Request List of Third-Party Recipients: The right to receive a list of third parties (other than our service providers) to which we have disclosed personal information, subject to certain exceptions.
Right to Appeal: Certain residents have the right to appeal our decision if we deny your privacy request. Right not to receive discriminatory treatment for the exercise of the above privacy rights.

13. Exercising Your Privacy Rights

There are several ways for you to exercise your privacy rights:

You can exercise your privacy rights by emailing [email protected].
You can request deletion of your personal information by submitting this form: automated deletion request form.
You can request to opt-out of the sale or sharing of your personal information in Gale Directory products by submitting this form: opt-out of sale and sharing form.
You can opt-out of the sale or sharing of your personal information in relation to cookies by following the instructions here. Certain mechanisms may be also be used to signal your opt-out preferences to entities that process personal data. To the extent we are able to recognize signals from these universal opt-out mechanisms and they are legally sufficient, we will process these signals as requests to opt out of processing for the purposes of targeted advertising or the sale of personal data. Depending on the opt-out mechanism you select, the opt out may apply only to certain interactions, such as a specific browser or device, You may select and install an opt-out mechanism of your preference per the provider’s instructions..

Where Cengage acts as a “processor” or “service provider” to an educational institution or a company, your request to exercise your privacy rights should be directed to your educational institution or employer. In such cases, we cannot fulfill such rights unless directed to do so by your educational institution or employer.

When you exercise your rights and submit a request to us, we will verify your identity and that the rights you are exercising are available under the data protection laws in your jurisdiction. We may verify your identity by asking you to log in to your account if you have one with us or asking you to provide additional information to verify your identity. We may also use a third-party verification provider to verify your identity.

Applicable data protection laws may also allow you to designate an authorized agent to make a request on your behalf. As permitted by applicable law, when we verify your agent’s request, we may verify both your and your agent’s identities and request that you directly confirm with us that you provided the authorized agent permission to make the request on your behalf. To protect your personal information, we reserve the right to deny a request from an agent that does not submit proof that they have been authorized by you to act on your behalf.

Applicable data protection laws may require or permit us to decline your privacy request. If we decline your request, we will tell you the reason why, unless we are not permitted by law to share the reason. Certain data protection laws may allow you to appeal a decision we have made regarding your request. To appeal a decision, you may contact us by sending us an email with the subject line “Appeal” to [email protected].

The fact that you have elected to exercise your privacy rights will not have an adverse effect on the price and quality of our products or services.

14. Changes to this Privacy Notice

From time to time, we may update this Privacy Notice. When we update this Privacy Notice, we will revise the “Last Updated” date located at the top of this Privacy Notice and will post the updated Privacy Notice on our websites and apps. Additionally, if the changes will significantly affect the way we use or disclose previously collected personal information, we will notify you about the change by sending a notice to the primary email address associated with your account.

15. How to Contact Us

Please contact the Cengage Privacy Office at [email protected] if you have any questions or comments about our privacy practices or this Privacy Notice.

If you are reaching out to us about a vulnerability in our websites, apps or products, please email [email protected].