Jobs That Make a Difference: Senior Director of Customer Success
At Cengage Group, our mission-driven culture creates jobs that make a difference in the lives of learners. Working here means having a direct impact by helping students around the world discover the power and joy of learning. From Lead Enrollment Representatives to Senior Directors of Communications, our people help give learners the choice in how, where and what they learn.
We spoke with Amanda D., Senior Director of Customer Success, about why she is passionate about helping customers achieve success with our products.
How does your role and the work you do help students and learners?
As the leader of North America Higher Ed Customer Success, my role and the work of the Customer Success Team is dedicated to our customers, empowering them to achieve their goals by maximizing the value they derive from our products. The ultimate goal is to fuel greater student outcomes and success.
We collaborate closely with educators to help them effectively integrate our products into their courses, ensuring that they have the necessary tools and resources to engage and empower their students. By listening to their insights and incorporating their perspectives, we can better address their needs and create a more engaging and impactful educational experience.
What is something you're proud of that has impacted learners?
I’m proud of how the Customer Success team works with greater go-to-market organization to ensure seamless access to course materials from day one, making sure instructors have everything they need for a fast start each term. By streamlining this process, we free up valuable time for instructors to focus on what truly matters - engaging and supporting their students.
What motivated you to work at Cengage Group and in edtech?
I was motivated to work at Cengage Group because of the company’s customer centric approach and the learning experiences provided through our digital platforms. I love that we are an edtech company who is dedicated to continually learning and advancing to meet the evolving needs of our customers and our business.
Based on your experience, what is the strongest element of Cengage Group’s culture?
The strongest element to our culture is the people, and more specifically, those who challenge the status quo. I appreciate the passion we have for our customers and the relentless commitment to deliver the best experience possible. As a team, we understand that we can achieve more when we work together and remain dedicated to our collective success.
What has kept you at Cengage for your entire career?
I have spent my entire career at Cengage Group because I appreciate the company’s commitment to progress and innovation, not just for our customers but also for our employees. A key aspect of our culture is the emphasis on feedback, which we take seriously. We don’t just listen; we actively work to improve every day.
Additionally, as a full-time working mom, I greatly appreciate the work-life balance that Cengage Group supports. I never feel compelled to sacrifice one aspect of my life for the other. The balance is possible!
Why is continuous learning important?
Continuous learning provides valuable growth opportunities, not only within Cengage Group but also in our broader professional journeys. By embracing a mindset of continuous learning, we can be more effective and efficient by exploring new ways of working, systems and tools. This empowers us to optimize our workflows, enabling us to dedicate more time to our customers and teams.
Learn more:
Cengage Group employees make an impact and change the world. Here, transparency and collaboration are core values. We provide challenging careers, competitive benefits, a strong technology focus and a great team of co-workers and customers.
To learn more and apply for an open role, visit the careers section of our website.