Jobs That Make a Difference: Quality Assurance Manager

At Cengage Group, our mission-driven culture creates jobs that make a difference in the lives of learners. Working here means having a direct impact by helping students around the world discover the power and joy of learning. From Education Sales Consultants to Software Engineering Managers, our people help give learners the choice in how, where and what they learn. 

We spoke with Pooja R., Quality Assurance Manager and co-lead of our Women in Technology (WiT) Employee Resource Group (ERG), about why she’s passionate about making a difference in education technology and advocating for women in technology.

 

How does your role and the work you do help students and learners?

As a Quality Assurance Manager, my main focus is to ensure we deliver high-quality edtech products in the promised time. My team and I make sure that new features are easy to use and old features are not changed or affected negatively by new updates. I place myself in the shoes of our end users – students and educators - ensuring that every aspect and angle is addressed.

What’s something you’re proud of that has impacted learners?

During the pandemic, ed2go offered many free courses through its partners to help people who may have lost employment or wanted to explore a new skill for personal or professional development. Learners were able to move to a new role by taking training towards a certification or vocational training. I was so grateful and proud to be part of the engineering team to deliver this amidst tight deadlines.  

What motivated you to work at Cengage Group and in edtech?

To be honest, I think it was destiny. Before choosing the engineering path in my professional education, I wanted to be a teacher! I adore educators and am very passionate about the education field. So, this role offered me the perfect confluence and I literally jumped, skipped and hopped into the Cengage Group building in Raleigh, North Carolina.

I’m proud to work for a leader in the edtech space and I absolutely love the culture and the transparency of my managers and Cengage Group leadership. As a mom of two young boys, I wanted to be associated with a company and products that will be an important part of their lives as students. I saw tremendous opportunities of growth for the company and for myself as an employee.

Based on your experience, what’s the strongest element of Cengage Group’s culture?

I think that Cengage Group’s Credo is a huge strength. It’s our North Star and it guides us to rise above challenges and strive to do what’s best for the learner. Our ‘outside-in’ view is so evident in all the decisions – we have our customers and employees in mind with everything we do. 

At Cengage Group, we also embrace diversity in our culture and employees. I’m proud to be one of four co-leads of the Women in Technology Employee Resource Group. 

Tell us more about your role in our Women in Tech Employee Resource Group and how the ERG benefits employees?

Women in Technology (WiT) is a great community to help women succeed and sustain in the workforce. I help oversee budgeting, programming and planning of WiT programs. WiT is motivational and inspiring, showcasing superb women speakers and leaders, both from within the company and outside. WiT supports its members with coaching and leadership opportunities. We also have a mentor program that helps build a great mentor-mentee mindset in the participants. 

I want to help create more programs that help with career growth and diversification, and support existing ones to keep this community thriving. Women in Technology has helped me feel more confident and authentic in my current role.  I also lean into WiT members and co-leads when I have any challenges – it’s a great ally in my journey at Cengage Group. 

Learn More  

Cengage Group employees make an impact and change the world. Here, transparency and collaboration are core values. We provide challenging careers, competitive benefits, a strong technology focus and a great team of co-workers and customers.

To learn more and apply for an open role, visit the careers section of our website.