Nancy M.

"I like to think of myself as a problem solver. I enjoy uncovering customer challenges and finding solutions. Within our Cengage Academic business, I work to make my customers’ lives easier. I work closely with faculty and students to make sure that they know how to use our products and have a good experience.  I’m proud of the service I provide and that my customers view me as a partner.

I love the education technology space. I started with another company and was drawn to Cengage Group because the salary was more competitive. I’ve stayed all these years because of the culture. Cengage Group cares about its people and about its customers. My opinion is valued here, and I can affect positive change. Our employees are caring and compassionate and are looking out for the good of each other and our customers."